How can we help you?

The best way is to book at least 2-3 months in advance. We also suggest flying mid-week (Tuesday or Wednesday) and using our "Expert Fare Finder" service by contacting our WhatsApp desk for unpublished travel agent deals.

For Jetstar domestic, only 7kg carry-on is usually included. For Air New Zealand "Seat+Bag" fares, you get 23kg of checked baggage. Always check your ticket type before heading to the airport.

Yes, most tickets allow changes subject to airline penalties and fare differences. If you booked a "Flexible Fare" through us, the process is much simpler. Contact our 24/7 support desk for instant assistance.

Australian citizens do not need a visa. Indian citizens require a Visitor Visa or an NZeTA (New Zealand Electronic Travel Authority) depending on their residency status. We provide visa assistance for all our flight customers.

If an airline cancels a flight, you are entitled to either a full refund or a seat on the next available flight. Our team monitors all bookings 24/7 and will notify you immediately to manage the rebooking process.